HANNSpad 13.3" SN14T71

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APPLICATIONS
Why does the tablet orientation not match with an application (i.e. game)?

The installed application is designed for a Mobile Phone. Mobile Phone applications have vertical type design whereas a Tablet has horizontal type design.

How do I remove an application I installed?

Click "Settings" "Applications"  "Downloaded applications" and then select the application you wish to uninstall.

TOUCH PANEL
Why is the touch pad not responding (the screen display is working)?
  • Unwrap a paper clip and insert the end into the opening for the Reset button – located on the right side of your tablet's back cover – until the screen goes dark. Then press the Power button to power on.
  • Enter Tablet main page, press Volume button to test whether the volume is working or not. (check whether the system is responding or not)
  • If the system can be rebooted and the volume button is working, the touch sensor function might have failed. Please contact your local service provider for assistance.
SYSTEM
Should I apply "Factory Data reset" after a system update?

There is no need to apply "Factory Data reset" after a system update. All the updates will be applied automatically once the OTA (over the air) update has completed.

My tablet is informing me that I am running out of storage when trying to install new apps or update current apps.

By design 16/8 GB of internal storage is partitioned with 1/2GB(model dependant) for just apps and the remainder for media.
This way if the unit needs to reset or be formatted the files saved in the partition for media can be left untouched.

There is no way to change the partition sizing but some apps can be moved over to this media partition. (app developer support dependant). 

The guide: HERE can show you what apps are taking up space and how to move apps. 

I have restored my SN14T71 and am unable to load the Google Play Store.

Please follow the below instructions to restore the latest firmware for model SN14T71.

This will erase any information on the tablet and reset all account information to factory defaults.

 

1.       Download the latest FW for the SN14T71 here on to a PC/Mac.

2.       Whilst the tablet is turned on connect it to the PC/Mac with the Micro USB cable connected.

3.       Your tablet will be mounted as an external drive to the PC/Mac it is connected to allowing file transfer.

4.       Click and Drag the FW named update.img (Do not rename) to the tablets main parent folder.

5.       Once the file transfer is completed unmount your tablet from the PC/Mac before disconnecting the Micro USB cable.

6.       Connect your tablet to the mains charger provided. *Power fluctuations or lack of power upon the start of the next step can damage the tablet*

7.       Reboot your tablet by turning it off then on.

8.       The firmware will be detected upon start-up of the tablet and be applied.

9.       The tablet will now be updated to the latest firmware

NB. This is the latest FW any messages of available FW updates under settings should be ignored this will be addressed later.

I have forgotten my passcode. How do I get back into my device?

 

 

Occasionally we forget our passcode in order to re enter the device you will need to do a full factory reset.  This will erase any information on the tablet and reset all account information to factory defaults.
Follow the below steps:

1.       Power off the tablet

2.       Hold VOL then press Power key at same time (about 4 seconds) until the Hannspree logo appears.

3.       Select to “wipe data/factory reset” than press power key.

4.       Select to “Yes- select all user data” than press power key.

5.       System will show wiping data / formatting data and data wipe complete. When completed to select ”reboot system now

 

If you have issues with the Google Play store after resetting your tablet to factory conditions follow the below instructions

 

1.       Download the latest FW for the SN14T71 here on to a PC/Mac.

2.       Whilst the tablet is turned on connect it to the PC/Mac with the Micro USB cable connected.

3.       Your tablet will be mounted as an external drive to the PC/Mac it is connected to allowing file transfer.

4.       Click and Drag the FW named update.img (Do not rename) to the tablets main parent folder.

5.       Once the file transfer is completed unmount your tablet from the PC/Mac before disconnecting the Micro USB cable.

6.       Connect your tablet to the mains charger provided. *Power fluctuations or lack of power upon the start of the next step can damage the tablet*

7.       Reboot your tablet by turning it off then on.

8.       The firmware will be detected upon start-up of the tablet and be applied.

9.       The tablet will now be updated to the latest firmware

 NB. This is the latest FW any messages of available FW updates under settings should be ignored this will be addressed later.

STORAGE
How do I disconnect a Micro SD card from Tablet?

It is recommended to remove the Micro SC card from "Settings" "Storage" "Unmount SD card".

Why does the inserted Micro SD card not work or shows "Damaged SD card" from system status (Ongoing Tasks)?
  • Make sure the SD card is not damaged.
  • Dismounting the SD card inappropriately may cause an SD card detection fail.
  • When an SD card is mounted, go to "Settings" "Storage" "SD card" "Mount SD card" to engage SD card manually or simply re-insert the SD card.
WIRELESS
How do I set up Wireless WiFi connection?
  • Turn on the WiFi.
  • Press the WiFi Icon located at the top right corner of the screen (status bar) or from "Settings" "Wireless & networks" "Wi-Fi".
  • Find a WLAN.
  • Select a network from "Settings" "Wireless & networks" "Wi-Fi" "Wi-Fi Settings". 
  • Enter the network password if applicable – ensure this is typed correctly if you cannot connect first time.
Why an I unable to locate my Bluetooth device?
  • Make sure both Bluetooth devices are turned ON. Tablet Bluetooth can be turned ON from "Settings" "Wireless & networks" "Bluetooth". 
  • Make sure both Bluetooth devices are within the maximum Bluetooth range. (i.e. within 10 meters).
Why can I not find the Wireless access point for an internet connection?
  • Make sure the access point is working.
  • If the access point cannot be found from the Tablet automatically, manually set up the access point from "Settings" → "WIRELESS & NETWORKS" →"Wi-Fi" → "Wi-Fi Settings" → "Add Wi-Fi network".
I/O
Why is there no display/image on the external device I am connecting to? (i.e. TV, Monitor)
  • Make sure the HDMI cable is firmly connected at both ends.
  • Ensure you have selected the HDMI input on the device your have connected to.
POWER
How do I check the tablet if it cannot be turned on?
  • If the power is low, connect to mains power.
  • Unwrap a paper clip and insert the end into the opening for the Reset button – located on the right side of your tablet's back cover – until the screen goes dark. Then press the Power button to power on.
  • Check the video display system is not in the external monitor mode.
HARDWARE
Does the SN14T7 support GPS location function?

No, SN14T7 does not have GPS and not support Location function.

Does the SN14T7 support vibration function?

No, SN14T7 does not support Vibration function.

Does the Tablet USB port support host function and external devices?

Micro USB support OTG function. Support USB K/B, Mouse, USB flash disk.

Does the SN14T7 USB port support USB charging?

No, the SN14T71 cannot be charged by USB port. It needs to be charged by the AC adapter.

Where can I find the SIM card slot on the device? / Does the SN14T7 support 3G function?

SN14T7 does not have 3G function, therefore SN14T7 does not have SIM card slot.

SETTINGS
If my tablet is hanging on one screen, how do I re-start it?

Unwrap a paper clip and insert the end into the opening for the Reset button – located on the right side of your tablet's back cover – until the screen goes dark. Then press the Power button to power on.

Why could search BT device with iPhone, but can not to connect?

iPhone system is iOS and the BT protocol is different from Android's.
So normally Android can't support iPhone's BT.
Note: About other device of Apple will be the same situation.

PS: Some special device can support both of iOS and Android's BT because of they
combine two protocol systems in one platform.

How many hours should it take to charge the battery in full?
  • For the first two times of charging the battery, the charging time may take up to 10 hours; succeeding times may take up to 5 hours.
  • During charging, the battery icon on the screen will scroll.
  • When charging is complete, the battery icon will turn green and stop scrolling.

Note: We suggest powering off the device to plug in the power adapter for charging.

BATTERY
How do I prolong the usage time of the Battery?
  • Adjust the brightness of the Screen to a lower level in "Brightness setting".
  • Turn down the volume.
  • Reduce the amount of time before your Tablet’s screen enters sleep in "Screen timeout setting".
  • Turn off Wireless (WLAN, Bluetooth) when not in use.
  • Close unused applications.
How can I prolong the usage of the battery?

When the product is not in use, be sure to turn off the device. Turn off WiFi / Bluetooth and apps that are not in use apps to save battery.

SOUND
No sound during Music and Video playback.
  • Make sure the speaker is not covered by any objects.
  • Make sure the volume isn't turned down all the way or muted.
  • Music on your Tablet may have been be paused. If you are using headphones with a play button, try pressing the play button to resume playing.
OTHERS
How do I set up email account? (i.e. Gmail)

From APP screen, press "Email Icon" "Account setup".

  1. Enter your google email address and password, and click "Next".
  2. Follow the setup steps.
How do I clean the device?

Wipe the device using a clean cellulose sponge or chamois cloth (i.e. 3M clean cloth).

It is recommended that you clean the device with the power off.

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