FAQ - Écrans Tactiles

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GENERAL
How do I clean the plush outer covering?

Disconnect the power before cleaning. To remove loosely attached dust, lightly pat the plush outer covering. NEVER pull or twist the plush cover to avoid causing damage. NEVER attempt to wash or dry clean the plush covering as it may cause un-recoverable damage to your TV set. For further information, please contact your Hannspree Technical Service Center.

TOUCH PANEL
Why is the Touch functionality not working?

Make sure:

  • the USB cable is connected and secure between the PC and Monitor.
  • OS is Windows 7 or above.

Please contact the service center if you require further assistance.

Why can I not achieve 10-point touch?

Some applications only support single-point or two-point touch.

For 10-point touch functionality to be guaranteed the OS used must be Windows 8.

The touch functionality has failed. What should I do?
  • Make sure that the touch screen glass is clean and free of dirt as this can cause malfunction.
  • Make sure the USB cable is connected and secure between the PC and Monitor.
  • Reboot the PC.
  • Please contact the service center for further assistance.
Why are my touch inputs displaced?

Make sure that the touch screen glass is clean and free of dirt as this can cause malfunction.

What type of touch interface and connection method do you employ?

The touchscreen technology used is projected capacitive type via USB connection.

Système et réglages
Is the HT225 supported on Linux?

Plug and play, Multi touch function has been tested and working with Linux Ubuntu 16.04 LTS with Kernel v 4.4.

Please see here for what multi-touch functionality Linux offers:  https://wiki.ubuntu.com/Multitouch

Is my touch monitor compatible with Raspberry Pi3 Model B?

If you are facing any issue with your product, please follow the below procedure:

1. Connect by USB the monitor to a Win7 or Win8 PC.

2. Start “TC_PTool_2008” application of the Win7 or Win8 folder accordingly.

3. Press “START” button of the application.

4. Wail until the auto update is done.

FW upgrade with Windows 7 PC: Click Here

FW upgrade with Windows 8 PC: Click Here

Why doesn't the Touch functionality work properly when I use my monitor as an external one?

Please click here to download an SOP that will help you with this issue.

Can I connect 2 of your touch monitors to the same Windows 8/10 PC and both have touch screen in an extended desktop scenario?

Yes, please click here to download an SOP that will help you with this issue. 

QUELS SYSTÈMES D'EXPLOITATION SONT-ILS SUPPORTÉS ?

Les pilotes Microsoft Windows 8 (10 points) fournis sur le CD.

Les pilotes (multi-points) Microsoft Windows 7 obtenus au moyen d'une mise à jour Windows (http://ow.ly/xerrG)

Is the HT231 supported on Windows XP?

No.

Is the HT231 supported on Linux?

 No. But one point touch function has been tested and working with Linux Ubuntu 14.04 with Kernel v3.14.

System Compatibility & Settings - HT 161 HNB
Is my HT161HNB Touch Monitor compatible with Windows 7?

Yes, the HT161HNB monitor supports Windows 7, embedded without additional driver.

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