PRIVACY

Website Privacy Statement

This is the website privacy statement of HannSpree Europe Holdings B.V. having its principal office in Venlo (the Netherlands), located at Newtonweg 25, 5928 PN, Venlo and its subsidiaries and offices (collectively “Hannspree”).

Hannspree recognizes that privacy is of great importance to all individuals everywhere. This is why the responsible use and protection of your personal data under our care is a core Hannspree value.

To learn more about our privacy practices, please continue reading, or if you have any further questions or concerns, please feel free to contact us at hannspreeprivacypolicy@eu.hannspree.com.

When using our website, you can be assured that it will only be used in accordance with this privacy statement. Hannspree may change this policy by updating this page. You should check this page from time to time to ensure you are happy with any changes.

 

  1. About this Statement

This privacy statement applies to websites owned and operated by Hannspree. This policy describes the information practices for Hannspree websites (such as www.hannspree.eu), including the types of information being collected, how such information is being used, with whom the information is being shared, and last but not least, how such information is being protected.

What this statement does not apply to:

Hannspree websites may contain links to other websites. Hannspree is not responsible for the privacy practices or the content of those other websites.

Your consent:

By excessing Hannspree website or otherwise providing (either directly to us or through third parties acting on our behalf) your personal information to us through our website, you consent to and agree with the terms of this privacy policy (including the overseas transfer of your personal information in line with our statements below).

Whenever you submit your information to us, you consent to the collection, use and disclosure of such information in accordance with this privacy statement.

 

  1. What information does Hannspree collect through its website?

Hannspree collects the following information automatically from visitors to our website:

  • Your device information, such as IP address, device model, serial number, the version and type of your operation system, Media Access Control Address, IMEI number and other individualized device identifiers.
  • Your log information, such as the settings, activation time of your device, the network you use to connect to our website, the status of the network, type and language settings.
  • Your location information, such as the version of your device’s GPS and Wi-Fi module, GPS signal, data identifying nearby Wi-Fi access points and cell towers, the time zone and local time where the device is used.
  • The search terms you used to reach to Hannspree’s website.
  • The search terms you use on Hannspree’s website itself.
  • The links you use on Hannspree’s website.
  • The links you used to reach to Hannspree’s website.

 

The above information does not identify our visitors directly, and is used to measure number of visits, average time spent on a Hannspree website, pages viewed and website usage information. We use this information to meet legal or regulatory requirements; to measure the use of our sites; to improve the content of our sites; and to provide tailored advertisements. This information is not used in a form that would enable direct identification of any of our visitors. We may collect this information using cookies, as explained below under the section “Does Hannspree use cookies and related technologies?”

 

Hannspree may collect the following information voluntarily from visitors to our website:

There are times, however, when we (or suppliers and affiliates working for us) may need information from you. You may choose to give us personal information in a variety of situations. For example, the Hannspree website collects customer information (name, email, contact number) via our Sales Enquiry Form where customers contact us directly if they wish to get in touch and start communication with us regarding sales or support. Hannspree uses these information to facilitate order processing and to enable us to contact you if a problem arises with your order.

We may ask you for and collect personal information at other times, including when you enter sweepstakes, a contest or other promotion; when you subscribe to receive Hannspree marketing communications or newsletters; when you complete surveys; when you participate in a user forum or blog; or when you interact with Hannspree at a trade show, conference or similar event. We use the information you provide to help us design and improve our website and our products, to customize your online experience, to provide advice and purchase recommendations, and for other purposes consistent with this policy.

Hannspree may also conducts research on our users’ demographics (e.g. age, gender), interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve you. This research is compiled and analyzed on an aggregated basis so as to prevent identification of personal information relating to any one individual. Hannspree may share this aggregated data with our suppliers.

 

  1. Why do we collect personal information from you?

The information collected is necessary for the purpose of the legitimate business interests pursued by Hannspree, namely:

  • To identify potential sales leads.
  • To conduct regular activities within the scope of our business functions.
  • To process and fulfil any subscriptions you have signed up for, including promotions and upcoming events. You may unsubscribe at any time with no fees.
  • To send you an important notification, such as communications regarding changes to our terms, conditions and policies.
  • To safeguard the proper functioning of the website and the security thereof.
  • To assess and improve the website.
  • To analyse user experience for the purpose of development and evaluation of new services.
  • To respond to customer support requests and respond to any inquiries you may have.
  • To provide you with marketing communications and advertising material that we believe may be of interest to you on an inquiry or subscription basis.
  • Any other purpose with your consent.

 

  1. How does Hannspree use and share the information collected through its website?

We may share your personal information with contracted suppliers who are providing services to Hannspree. In some cases, Hannspree uses suppliers to collect, use, analyze, and otherwise process information on its behalf. It is Hannspree’s practice to require such suppliers to handle information in a manner consistent with our policies.

When You Request or Order Something:

If you request or order something from a Hannspree website, such as a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information with others, for instance, other parts of Hannspree, Hannspree’s service providers, vendors, suppliers, financial institutions, shipping companies, postal or government authorities (e.g., Customs authorities) involved in the fulfillment of your request. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes. To opt-out of surveys and/or other market research communications, see the section below headed “Marketing”.

Marketing:

The information you provide on Hannspree website may also be used by Hannspree and selected suppliers or partners for marketing purposes, such as when you subscribe to receive marketing communications or newsletters, or when you enter sweepstakes, a contest or promotion. Before this information is collected, we may offer you the opportunity to choose whether or not to have your information used in this way. You may choose to stop receiving our marketing communications by following the unsubscribe instructions included in those communications, accessing the marketing preferences in your account settings page, or you can contact us at hannspreeprivacypolicy@eu.hannspree.com.

Service Quality Monitoring:

Certain website activities may also involve you contacting Hannspree, or our repair providers, contacting you. Please note that, in some cases, we may record and retain such calls for staff training and quality assurance purposes. If you do not wish the call to be recorded, please notify the call taker.

Business Partner Relationships:

If you represent a Hannspree business partner (i.e. a distributor, agent or reseller of Hannspree products), we may use the information provided to our website to administer and develop our business relationship with you, and the company you represent. For instance, this may involve using your information to send you details of Hannspree business partner programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or Hannspree customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.

Supplier Administration:

If you represent a Hannspree supplier, we may use the information provided to our website in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of Hannspree, Hannspree’s business partners, customers, shipping companies, financial institutions, postal or government authorities involved in fulfillment of a transaction. It may also be used to administer and develop our relationship with you, the supplier you represent and/or other Hannspree suppliers generally.

Disclosures Required by Law:

In certain circumstances, it is possible that personal information may be subject to judicial or other government subpoenas, warrants, or orders. Therefore, when we believe in good faith that the law requires it, we may disclose personal or other information to regulatory or government bodies, courts of law, tribunals, and law enforcement bodies to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Other Sources:

In addition to the above, there may be circumstances which require us to disclose your personal information to parties in addition to those listed above, including, but not limited to, legal advisers or debt collection agencies.

 

  1. Does Hannspree transfer my information internationally?

Hannspree is part of an international organization, with legal entities and business processes that cross borders. Therefore, where permitted by law, we may share your personal information within Hannspree (including our subsidiaries, affiliates and parent companies) or our suppliers and business partners and may transfer it to other countries in the world where we do business. Regardless of where your information is transferred to, our privacy and security practices are designed to provide protection for your personal information globally.

 

Please note that some countries have privacy laws that are not equivalent to privacy laws in your own country. In such countries, Hannspree will still handle information in the manner we describe here and will take such measures as are necessary to comply with applicable data protection laws when transferring and processing your information. Where mandatory, Hannspree will also enter into agreements with Hannspree group companies or with Hannspree suppliers or business partners to govern the transferring, processing and protection of personal information.

 

  1. Does Hannspree’s website use cookies and other related technologies?

As is true of most websites, Hannspree collects certain information automatically and store it in log files. We sometimes collect information about our visitor’s behavior during their visits to our websites to help us provide better customer service, to improve the quality of our website experiences or to tailor advertising.

 

For example, we keep track of the domains from which visitors come to our website, and we may also measure visitor activity on Hannspree websites, but we do so in ways that do not enable the actual identity of any visitors. Hannspree or others on Hannspree’s behalf may use this data to analyze trends and statistics, to improve our websites and to serve targeted advertising.

 

Cookies:

In order to offer and provide a customized website experience, Hannspree uses cookies, such as Google Analytics and Kinsta (our web hosting provider), to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a web server and stored on your computer’s hard drive. Hannspree uses cookies to help remind us who you are and to help you navigate our sites during your visits. Cookies enable us to save passwords and preferences for you so you won’t have to re-enter them each time you visit. We also use cookies in order to determine relevant interest based advertisements to serve the user.

 

Hannspree may also use cookies to measure traffic patterns and which areas of the Hannspree site you have visited and your visiting patterns. Hannspree may use this information to understand how our users navigate our site and to determine common traffic patterns, including what site the user came from. We use this information to simplify site navigation and to help design our site in order to make your experience more efficient and enjoyable. The use of cookies is relatively standard. Most browsers are initially set up to accept cookies. However, if you prefer not to store cookies, you can choose to:

  • not use our sites
  • set your browser to notify you when you receive a cookie
  • set your browser to refuse to accept cookies
  • delete our cookies after visiting our site
  • browse our site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari, etc.).

 

However, you should also understand that some features of the Hannspree website may not function properly if you don’t accept cookies.

If you do not know how to control or delete cookies, or would like to opt-out of receiving certain targeted ads based on your browsing history, we recommend that you visit http://www.networkadvertising.org/choices/, www.aboutads.info, or www.youronlinechoices.eu for detailed guidance, including opt-out instructions.

 

Whoisvisiting:

The Hannspree website also collects user information via a third-party application called Whoisvisiting.

 

Whoisvisiting enables us to identify repetitive visitors or potential customers on our website who may be visiting our key product pages, such as business solutions, case studies, industrial models and customized solutions. If we think they are potential customers, we may find a way to contact them to help them with their product search or solution needed. Through this software, we are also able to identify contact information of key employees from the companies visiting your website, along with their business email addresses, telephone number and social channels.

 

  1. How is my information stored and kept secure?

Hannspree implements appropriate technical measures and processes to protect your personal information and to maintain its quality both during transmission and once it is received. For example, we use encryption when transmitting sensitive information to help us to keep your information secure.

 

Regarding information automatically collected via Whoisvisiting from your visit to Hannspree website, we do not store any such information; we only access the Whoisvisiting portal to access the information from their site, however please be informed that we have an embedded tracking code on our website to allow Whoisvisiting to collect and identify the information to build the database for Hannspree.

Furthermore, cookies are stored separately by Google Analytics and Kinsta.

 

  1. How long will my personal information be retained?

We will retain your personal information only for as long as needed to provide you with the appropriate services. We will also retain your personal information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements.

 

However, please note that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we have taken appropriate steps to protect your personal information, Hannspree cannot ensure or otherwise warrant the security of any information you provide to us or from our website and therefore you use our site at your own risk.

 

  1. What are my data protection rights?

Applicable data protection laws may give you the right to control our use and processing of your personal information. These may include the right to exercise the following at any time:

  • to request access to and a copy of your personal information,
  • to object to the processing of your personal information, or to request the rectification (where the data may be inaccurate or incomplete) or erasure of your personal information;
  • to restrict processing of your personal information;
  • to exercise your right to data portability, that is, the right to obtain a copy of your personal information provided to us, as well as the transmission of your information to another data controller; and
  • to withdraw your consent to processing, nonetheless, this will not affect our uses of your personal information prior to the withdrawal of your consent.

 

To exercise any of your rights, please contact us at hannspreeprivacypolicy@eu.hannspree.com. We will consider and act upon any such requests in accordance with applicable data protection laws, and may ask you to verify your identity in order to help us respond efficiently to your request.

You also have the right to raise questions or complaints with your applicable national data protection authority at any time.

 

  1. How may I contact Hannspree’s privacy program?

If you have questions relating to this privacy statement, please feel free to contact us via postal mail at:

 

HannSpree Europe Holdings B.V.

Newtonweg 25

5928 PN Venlo

The Netherlands

 

Or you may contact us via email at hannspreeprivacypolicy@eu.hannspree.com

This privacy statement is effective as of 6 December, 2019.

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