ENGLISH
HANNSpad 101 Hercules 2 & SN1ATP3B – DC Jack

APPLICATIONS

Why Does The Application I Installed Not Fit The Tablet Resolution?

The installed application is designed for cell phone and it may not support full screen resolution.

Why Does The Direction Of Tablet Rotation Not Match With The Application (I.E. Game)?

The installed application is designed for cell phone as the cell phone is vertical type design but Tablet is horizontal type design.

How To Locate The File Downloaded From Internet?

System will create a folder called "Download" under internal storage and store all downloaded files.

How Do I Retrieve The Installed Applications After A Factory Data Reset?

Simply install it again from the original App Center. The App center will not charge for the application again if it was already purchased. The purchase record is associated with your user account.

How To Remove The Application I Installed?

Click "Settings" -> "Applications" -> "Downloaded applications" and then select the application you wish to uninstall.

AUDIO

No Sound In Sound, Music And Video Playback.

 - Make sure the volume isn't turned down all the way or mute.
 - Music on Tablet might be paused. If you are using a headphone with a play button, try pressing the play button to resume playing.
 - Make sure power adapter insert to earphone jack.    

BATTERY

How To Prolong The Usage Time Of The Battery?

- Adjust the brightness of the LCD Screen to proper level in "Brightness setting".
- Turn down the volume.
- Set the time amount to proper level in "Screen timeout setting".
- Turn off Wireless (WLAN, Bluetooth) when not in use. 
- Close the unused applications: tap the Multi-task  then slide left or right the selected applications.

How Many Hours To Fully Charge The Battery?

For the first two times of charging the battery, the charging time may take up to 10 hours,succeeding times may take up 5 hours. During charging,the battery icon on the screen will scroll. When charging is complete,the battery icon will turn green and stop scrolling. Note:Suggest power off the device to plug in power adapter for charging.

The Battery On My Device Runs Out Very Quickly, What Can I Do?

When the product is not in use, be sure to turn off the device.
Switch OFF WiFi / Bluetooth and close the unused apps to save battery.
If you have network applications running in the background (that are auto launched at boot, ex: checking the weather every 2 minutes) this will have an impact on the battery drain. 
A screen set to maximum brightest also drains energy from the device. Set your device as well to have its screen go off after 2 minutes of non-use. 
These things will help your battery conserve energy.

EMAIL

How To Set Up Email Account? (I.E. Gmail)

From Home screen, press "Email Icon" -> "Account setup". 
1. Enter your google email address and password, and click "Next". 
2. Follow the setup steps.

FIRMWARE UPDATE

Why is Netflix or Disney+ app not found in Play Store or the app states “Your device is not compatible with this version”?

Please click here to download the SOP in order to fix the problem.

Why is Netflix or Disney+ app still not found after updating 20200414?

Go to Settings and choose Apps & notifications. Press Google Play Store to clear the storage and cache. Then open the Play Store again.

Why does Play Protect certification under Settings in the Google Play still indicate that Device is not certified after updating 20200414?

Please click here to download the SOP and follow the steps to fix the issue.

HARDWARE

Does The Sn14Tp1 Support Gps Location Function?

No, SN1ATP1 does not have GPS. Only location function is supported.

Does The Sn14Tp1 Support Fm Radio Function?

NO SN14TP1 does not have a FM Radio function

Does The Sn14Tp1 Support Vibration Function?

No, SN14TP1 does not support Vibration function.

Does The Tablet Usb Port Support Host Function And External Devices?

Micro USB support OTG function.Support USB K/B, Mouse, USB flash disk.

Does The Sn14Tp1 Usb Port Support Usb Charging?

No, SN14TP1 USB port does not support USB charging. 

Where To Find The Sim Card Slot On The Device? / Does The Sn14Tp1 Support 3G Function?

SN14TP1 does not have 3G function, therefore SN14TP1 does not have SIM card slot. 

I/O

No Display/Image On The External Connecting Device. (I.E. Tv, Monitor)

Make sure the HDMI cable is firmly connected at both ends.
Select HDMI input from the device user connected.
Make sure HDMI is enabled under Settings.

Does My Titan 2 Support “Mirroring” Function When Connected To My External Display By Hdmi Cable?

No, this function is not supported on Titan 2. When connected by HDMI to the TV, the tablet’s screen goes black and the image is only projected to the external screen, please connect a mouse in order to be able to use android on the external screen.

OTHERS

How do I clean or disinfect my monitor/touch screen?

  1. It is recommended to use a soft cloth and alcohol cleaner.
  2. Then spray the cleaner on the cloth and wipe the screen lightly.
  3. Make sure the glass and screen are completely dry before using the device again.

Why Is The Touch Pad Not Responding (The Screen Display Is Working)?

 - Press Power key button 8 secs to reset the Tablet can be booted into system or not.
- Once enter Tablet main page, press Volume button to test the volume is working or not. (check the system is responding or not)

What Hannspree Branded Tablet Accessory Will Work With My New Tablet?

Universal Sleeve for Titan 2: Click Here

What Is The Pixel Policy Of My Hannspad? In Case I’Ve Got Some Bright Pixels Or Dead Pixels On My Tablet, Are They Covered By Warranty?

LCD displays are made up of a set number of pixels and each pixel is made from 3 sub-pixels -one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex.
Hannspad tablets are covered by a 0/4/4 pixel policy: 0 bright dots / 4 dark dots / 4 total defect dots.
Only products above this tolerance will be considered as defective and thus will be treated in Warranty.

POWER

How To Check The Tablet If The Tablet Cannot Be Turned On?

 - If the power is low, connect to the electric outlets.
 - Press and hold the POWER/ Force-off button for 8 seconds until the Hannspree logo appears.
 - Check the video display system is not in the external monitor mode.

SOFTWARE UPDATE

How Do I Check If There Is A System Update?

To check if there are any system updates available, connect to WIFI and then Settings > About Tablet > System updates.

STORAGE

How To Disconnect Inserted Micro Sd Card From Tablet?

It is recommended to remove the Micro SC card from "Settings" -> "Storage" -> "Unmount SD card".

Why does the inserted Micro SD card not work or shows "Damaged SD card" from system status (Ongoing Tasks)?

- Make sure the SD card is not damaged.
- Dismounting the SD card inappropriately may cause an SD card detection fail.
- When SD card is mounted, go to "Settings" -> "Storage" -> "SD card" -> "Mount SD card" to engage SD card manually or simply re-in

Where Do I Find The Micro Sd Card That I Inserted?

In Home screen, enter Explorer and you should find "SD Card" under Home.
(Folder "sd card" represents external Micro SD card storage.)

SYSTEM & SETTINGS

Video Playback Error In Google Movies & Tv

Connect to WIFI and then Settings > About Tablet > System updates for the latest firmware.

Should I apply "Factory Data reset" after system updated?

There is no need to apply "Factory Data reset" after system update. All the updates will be applied automatically once OTA (over the air) update completed. 
If user wants to apply "Factory Data reset", please be aware of all installed applications and use

How Do I Factory Reset My Device?

 ****************Factory Resetting the device will delete all user data on the tablet.************

1.       Power off the tablet
2.       Hold down button  VOL + & Power  at same time (about 8 seconds) until the hannspree logo appears. (without power adapter)
3.       Select to “wipe data/factory reset” and press power key to confirm.
Select to “Yes- select all user data” and press power key to confirm.
System will show data wipe process in progress.
4.       When completed select ”reboot system now”. And press the power key to confirm
 ****************Factory Resetting the device will delete all user data on the tablet.************

 

If Tablet Hanging, How To Re-Start It?

 - Press Power key button 8 secs to reset the Tablet can be booted into system or not.

Why Could Search Bt Device With I-Phone, But Can Not To Connect?

i-phone system is IOS and the BT protocol is different from Android's.
So normally Android can't support i-phone's BT.
Note: About other device of Apple will be the same situation.
PS: Some special device can support both of IOS and Android's BT because of they
combine two protocol systems in one platform.

WIRELESS

Not Able To Locate The Bluetooth Device.

 - Make sure both Bluetooth devices are turned ON. Tablet Bluetooth can be turned ON from "Settings" -> "Bluetooth".  
 - Make sure both Bluetooth devices are within the maximum Bluetooth range. (i.e. within 10 meters). 

How To Set Up Wireless Wifi Connection?

'Turn on the WiFi
Press the WiFi Icon to On from "Settings" → "Wi-Fi".
Find a WLAN
Select a network from "Settings" → "Wi-Fi". Your Tablet will automatically search for available networks. Enter the network password if applicable – ensure this is typed correctly if you cannot connect first time
Add WLAN manually
Press "Add network" from "Settings" → "Wi-Fi". Enter the Network SSID and select Security type. Select Save to finish.

Why Can I Not Find The Wireless Access Point For Internet Connection?

1. Make sure the access point is working.
2. If the access point can not be found from the Tablet automatically, manually set up the access point from "Settings" ->"Wi-Fi" -> "Add Wi-Fi network". 

I Cannot Connect My Bluetooth Device To The Sn14Tp1B.

Make sure both Bluetooth devices are turned ON. Tablet Bluetooth can be turned ON from "Settings" -> "Bluetooth". 
Make sure both Bluetooth devices are within the maximum Bluetooth range. (i.e. within 10 meters).
Make sure that your device is not Low Energy or in Low Energy Mode.