Please refer to the “Hannspree Technical Service Center” in your country by Clicking Here.
Complete satisfaction with your experience is our goal at Hannspree.
We strive to deliver the highest quality products and service as part of the commitment to our customers.
Thank you for choosing Hannspree.
HANNSPREE LIMITED WARRANTY COVERAGE
Hannspree Europe Holdings B.V., (hereinafter referred to as “Hannspree”) or its Authorised Agent, warrants that the products supplied are free from defective material and workmanship (other than those parts excluded below) during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, Hannspree will, repair or replace the product with a similar product. Replacement product or parts may include refurbished or remanufactured parts or components. During the period of this limited warranty, both labour and parts (other than those excluded below) will be covered.
The warranty period starts from the date of the original purchase. The purchase receipt or other proof of purchase must be provided to claim the warranty services. Customers will be charged a service fee for the services rendered if such documentation is not available.
This limited warranty ONLY COVERS failures due to defects in materials or workmanship.
Hannspree only provides services during normal business hours and only under reasonably safe conditions and circumstances. Hannspree will not provide service if environmental conditions are deemed unsafe.
If the number of blind-spots or light-spots found on any display is less than the number guaranteed by manufacture, Hannspree Europe Holdings B.V. has the right to refuse to provide service or demand charges from the customer for any service costs.
All the rights of the warranty are neither transferable nor refundable.
Hannspree Limited Warranty Terms and Conditions are valid for European Union and EFTA (Switzerland, Liechtenstein, Norway, Iceland) only.
The contents of this warranty policy may alter without prior notice.
- HANNspree Tablet PCs, Computing products and Peripherals are covered by a 1 (one) year Warranty to consumer from the date of the original purchase of the product.
- HANNspree Monitors are covered by a 3 (three) years Warranty to the consumer from the date of the original purchase of the product.
- HANNspree Touch Monitors are covered by a 2 (two) years Warranty to the consumer from the date of the original purchase of the products.
- HANNspree Open Frame Touch Monitor HO Series are covered by a 3 (three) years Warranty to the consumer from the date of the original purchase of the product. This applies for all of the units purchased after the 1st of July 2020.
EXCLUSIONS AND LIMITATIONS
This limited warranty DOES NOT COVER consumables, such as batteries, bulbs, etc. All other parts are covered by this warranty.
This Limited Warranty applies only to Hannspree-branded hardware products. It does not apply to consumable parts such as touch module or IP54/65 sealing protection. Those are covered by the warranty for a limited period of 12 months
This limited warranty DOES NOT COVER normal wear and tear or cosmetic damage; damages that occur in shipment; failures caused by products not supplied by Hannspree; failures that result from accidents, misuse, abuse, neglect, mishandling, alteration, faulty or improper installation, operation and maintenance, repair or attempted repair by anyone not authorized by Hannspree, or use in violation of instructions furnished by the manufacturer, setup adjustments, power surges, modification, or commercial use, rental use of the product, service by anyone other than the warrantor; or damage that is attributable to acts of God, such as flood, storm or lightning.
The above warranties do not extend to units of which the serial numbers or other identification labels have been removed, altered, damaged, defaced, or rendered illegible.
NEITHER THIS WARRANTY NOR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL EXTEND BEYOND THE WARRANTY PERIOD. NO RESPONSIBILITY IS ASSUMED BY HANNSPREE EUROPE GMBH. FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES OR INJURIES RESULTING FROM THE USE OR INABILITY TO USE THE PRODUCT.
HANNSPREE SHALL NOT BE LIABLE FOR DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIP, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIABILITY OF HANNSPREE IS LIMITED TO THE COST OF THE REPAIR AND/OR REPLACEMENT OF THE PRODUCT.
THIS WARRANTY IS IN LIEU OF ALL WARRANTIES EXPRESSED OR IMPLIED AND NO REPRESENTATIVE OR PERSON IS AUTHORISED TO ASSUME FOR US LIABILITY IN CONNECTION WITH THE SALE OF OUR TV. HANNSPREE RESERVES THE RIGHT TO AMEND ANY OF THESE TERMS AND CONDITIONS WITHOUT NOTIFICATION.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER IN ANY WAY.